Flagship

The Retention Engine

Done-for-you Customer Success, designed by a senior Customer Success Manager and run by automation. We connect to the tools you already use, watch every account daily, and act before customers drift.

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Signals in, from purchases, payments, support, and sentiment. A daily health score. An at-risk alert when it drops. A suggested action attached. Purchases, payments, support, sentiment Purchases, payments, support, sentiment Signals in Health score At-risk alert Suggested action
01

Health scoring.

Every customer gets a daily health score built from purchase or usage frequency, payment behavior, support volume, and message sentiment. One number, refreshed every day, that tells you who is doing fine and who needs attention.

02

Early warning.

When a score drops, the right person gets an alert, not a dashboard nobody checks: the account owner or the business owner, with a suggested next action, before the account goes quiet for good.

03

Lifecycle playbooks.

Milestone check-ins, renewal reminders, expansion triggers, and win-back sequences, sent on WhatsApp and email. AI drafts and personalizes every message; a human approves anything going to a key account.

04

Monthly retention report.

Retention rate, accounts saved, response times, and revenue protected, in a report we review with you, plus a quarterly business review that looks further ahead.

What we connect to

Read-only, always.

  • CRM
  • E-commerce platform
  • Billing
  • Support inbox
  • WhatsApp Business

What you see

A client portal with a live health dashboard and an at-risk list, so you always know which accounts need you and which are fine on their own.

What it takes from you

One kickoff call, one data-access session, and about 30 minutes a week once the Engine is live.

Find out where your customers are slipping away.

A Retention Diagnostic maps your lifecycle, your data, and your biggest churn risks in under two weeks.

Book a diagnostic