Privacy Policy | Alpha Solutions Lab

1. Who we are

Alpha Solutions Lab LLC is a Florida limited liability company. We build and operate done-for-you Customer Success automation for our clients, including health scoring, lifecycle messaging, onboarding, and support agents delivered over channels such as WhatsApp and email. This policy explains what information we collect, why, and how you can control it.

Questions about this policy or your data can be sent to hermann@alphasolutionslab.com.

2. What we collect

Through automated messaging agents (including our WhatsApp Sales Agent):

Your phone number or WhatsApp ID and display name, as provided by the messaging platform
The content of messages you send to the agent
Qualification details you share in conversation, such as company name, role, country, team size, and stated needs
Whether you confirmed you are 18 or older, and whether you opted in to follow-up contact, including the exact wording you were shown and the timestamp of your response
Basic conversation metadata: timestamps, which topic or route the conversation reached, and whether it was handed off to a person

Through our website and booking forms:

Contact details you submit, such as name, email, and company
Information you include in a message or booking request

We do not knowingly collect information from anyone under 18. If our WhatsApp agent determines a user is under 18, it stops the conversation, does not collect further personal data, and marks the contact accordingly in our systems.

3. How we use this information

To respond to your messages and route your request to the right person or team
To operate the Customer Success automation our clients have engaged us to run, such as health scoring, reminders, and check-ins, on their behalf
To improve the accuracy and safety of our automated agents
To meet legal, security, and compliance obligations

We do not sell personal information, and we do not use the content of your conversations for advertising.

4. Subprocessors

We rely on a small number of infrastructure and platform providers to deliver our services. Each processes data only as needed to provide its part of the service:

Meta Platforms, Inc.: WhatsApp Business Platform, used to send and receive messages
Anthropic: the AI model that drafts and classifies conversational replies
Supabase: our database, used to store conversation records, contact details, and consent records
DigitalOcean: the server infrastructure that runs our automation
Slack: internal notifications to our own team, such as when a conversation is handed off to a person

5. Data retention

We retain conversation and contact records for as long as needed to provide the relevant service, to support a client relationship, or to meet legal and accounting obligations, and we delete or anonymize records when they are no longer needed for those purposes. Pilot and demo engagements use shorter retention windows, agreed with the client in writing before the pilot begins.

6. Your rights

You can ask us at any time to:

Tell you what information we hold about you
Correct inaccurate information
Delete your information, subject to the limits in section 7
Stop contacting you, including by replying "stop" or "unsubscribe" to any message, or by telling our WhatsApp agent you want to opt out

To exercise any of these rights, email hermann@alphasolutionslab.com.

7. Data deletion

To request deletion of your data, email hermann@alphasolutionslab.com from the address or phone number associated with your conversation, with the subject line "Data deletion request." We will confirm receipt and complete the deletion within 10 business days, except where we are required to retain specific records for legal, tax, or security purposes, in which case we will tell you what is retained and why.

8. Changes to this policy

We may update this policy as our services change. We will update the "Last updated" date above when we do, and significant changes will be noted on this page.

9. Contact

Alpha Solutions Lab LLC
hermann@alphasolutionslab.com